Customer Portal

We have recently moved over to a new garage management system The new system brings many new features and one of those is the Customer Portal.

The Customer Portal is an area of the system which can be accessed by customers 24 hours a day. All that is required is the vehicle’s registration number and the customer’s postcode (We must have your postcode associated with your vehicle for you to be able to access the portal).

The following features are available from the portal:

  • View paid and unpaid invoices.
  • Download invoices*
  • View current and future bookings.
  • View the status of ongoing jobs in the workshop.
  • Authorise estimates for new or additional work.
  • Check and amend personal and contact details*
  • Modify communication and vehicle reminder preferences*

* Further authentication is required to download invoices and to view and amend personal details. The Portal will request the unique customer number in such cases which is included in the booking confirmation email or can be provided when you call or text the workshop.

You can log into the Customer Portal at any time by clicking here.

2024 Holiday Dates

The workshop will be closed on the following dates during this year. It’s highly likely these dates may change and new dates may be added so please check back to see if the workshop is open.

  • Monday 7th October
  • Monday 23rd December to Friday 3rd January 2025 inclusive

2024 Holiday Dates

The workshop will be closed on the following dates during this year. It’s highly likely these dates may change and new dates may be added so please check back to see if the workshop is open.

  • Monday 7th October
  • Monday 23rd December to Friday 3rd January 2025 inclusive

Customer Portal

We have recently moved over to a new garage management system The new system brings many new features and one of those is the Customer Portal.

The Customer Portal is an area of the system which can be accessed by customers 24 hours a day. All that is required is the vehicle’s registration number and the customer’s postcode (We must have your postcode associated with your vehicle for you to be able to access the portal).

The following features are available from the portal:

  • View paid and unpaid invoices.
  • Download invoices*
  • View current and future bookings.
  • View the status of ongoing jobs in the workshop.
  • Authorise estimates for new or additional work.
  • Check and amend personal and contact details*
  • Modify communication and vehicle reminder preferences*

* Further authentication is required to download invoices and to view and amend personal details. The Portal will request the unique customer number in such cases which is included in the booking confirmation email or can be provided when you call or text the workshop.

You can log into the Customer Portal at any time by clicking here.

Diesel Particulate Filters

Peugeot Citroen diesel particulate filter

A diesel particulate filter (DPF) is a device designed to remove diesel particulate matter (PM) or soot from the exhaust gas of a diesel engine. The DPF captures and stores the particulate matter and then uses heat to burn off the accumulated PM, preventing it from being released into the atmosphere. It is an important component of the emissions control system of diesel engines, as it helps to reduce the harmful effects of diesel emissions on both human health and the environment.

A diesel particulate filter regenerates through a process called “passive” or “active” regeneration. In passive regeneration, the high exhaust temperatures generated during normal driving are used to burn off the accumulated particulate matter. However, if the vehicle is not driven at high enough speeds or for long enough distances, this process may not occur, leading to clogging of the filter. In active regeneration, the engine management system injects additional fuel into the engine to increase exhaust temperatures and initiate regeneration. Some vehicles also use a catalyst coating on the DPF to assist with the regeneration process.

It is important to note that if the regeneration process is not completed successfully, it may result in costly repairs or replacement of the filter. Other potential causes of DPF failure include faulty engine sensors or injectors, poor fuel quality, or malfunctioning EGR valves. Therefore, regular maintenance and proper use of the vehicle can help avoid DPF issues.

May/June 2023 Holiday Dates

The workshop will be closing at lunchtime on Thursday 25th May for just over a week and will reopen at 8.30am on Monday 5th June while we head down to the south coast for a short break.

I have limited availability up until Thursday 25th May to deal with unexpected problems. Availability for routine work is good after Wednesday 7th June.

Future planned holiday and workshop closure dates can be viewed in the News section.

The workload has been far higher than usual for this time of the year. In reality it hasn’t slowed down since October last year. I have two vehicles on site which have been with me for a few weeks that need assessing and I may need to prioritise these this week so I can bring their owners up to date.

Facebook Messenger
I have deleted Facebook Messenger for my personal Facebook account from all of my devices, turned off notifications and set my status to unavailable. The volume of business and work related messages coming through my personal account is unmanageable and despite my best attempts at steering these messages to the work accounts I have been unsuccessful, therefore I will no longer use it. Please only use the contact methods listed on the Contact Jonathan page of this web site.

2023 Holiday Dates

The workshop will be closed on the following dates during this year. It’s highly likely these dates may change and new dates may be added so please check back to see if the workshop is open.

  • Monday January 2nd
  • Friday 5th April
  • Monday 8th April
  • Thursday 20th April to Monday 24th April inclusive
  • Tuesday 25th April after 3.00pm
  • Monday 1st May
  • Monday 8th May
  • Thursday 25th May after 1.30pm
  • Friday 26th May to Friday 2nd June inclusive
  • Monday 26th August
  • One week in September, dates to be announced
  • Monday 18th December to Monday 1st January inclusive

Christmas & New Year Opening 2022/2023

The workshop will close for Christmas at 5.30pm on Friday 16th December 2022 and will reopen at 8.30am on Tuesday 3rd January 2023.

Between these dates and excluding weekends and bank holidays I’ll be operating an on-demand service. If you have a vehicle related problem or require routine maintenance over the Christmas holidays then please contact the workshop as usual either by phone or text. I’ll check for messages from home and will call you back to arrange a date.

I’d like to thank my customers for their continued support and wish them a very merry Christmas and a happy new year.

Please note: The on-demand service, the arranging of MOT tests and diagnostic work is only available for vehicles normally maintained and serviced by Jonathan Fry Automotive Ltd.

Holiday Dates – September & October 2022

The workshop will close at 6.00pm on Wednesday 28th September and will reopen at 8.30am on Tuesday 4th October 2022 while Debbie and I spend a few days in London.

The workshop will also close on Monday 19th September as a mark of respect to Queen Elizabeth II and so we can watch the state funeral.

The week commencing Monday 19th September is already fully booked as are the three working days for week commencing Monday 26th September.

I have reserved half day slots on Tuesday 27th and Wednesday 28th for regular customers with service/MOT work pending and emergencies. If necessary I will open the workshop on Saturday 24th September and extend the daily working hours past 6.00pm to deal with unexpected problems.

Availability is good at the moment after Tuesday 4th October so I’ll be looking at booking in routine work like servicing after this date.

Please ensure you have the correct contact details for the workshop.

Voice calls: 01482 521201
SMS/Text: 07400 171201
WhatsApp: +441482521201 & +447400171201
Facebook: facebook.com/JonathanFryAutomotiveLtd

Please avoid using my personal Facebook account for work related messages. I have notifications turned off and will not see your message!

Christmas & New Year Opening Times 2021

The workshop will remain open and operate normally until 5.30pm on Friday 17th December.

I will be operating an on-demand service for regular customers only after Friday 17th December. If there are bookings the workshop will be open and if not I’ll stay at home. The workshop will then close for the New Year and fully reopen on Tuesday 4th January 2022. Please see the table below for detailed opening times.

The MOT Station has informed me that their last working day for MOTs this year is Tuesday 21st December. They may provide an on-demand service between Christmas and New Year.

Monday 20th DecemberOpen on Demand
Tuesday 21st DecemberOpen on Demand
Wednesday 22nd DecemberOpen on Demand
Thursday 23rd DecemberOpen on Demand
Friday 24th DecemberClosed
Monday 27th DecemberClosed
Tuesday 28th DecemberClosed
Wednesday 29th DecemberOpen on Demand
Thursday 30th DecemberOpen on Demand
Friday 31st DecemberClosed
Monday 3rd JanuaryClosed
Tuesday 4th JanuaryOpen as Usual

I’d like to wish all of my customers and very happy Christmas and peaceful New Year.